Last updated: March 2026
Introduction
Zen Labs Corporation ("we", "our", "us") respects your privacy and is committed to protecting your personal information. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.
Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, company name, and job title provided via our contact forms
- Details of your enquiry or project requirements submitted through our website
- Website usage data including pages visited, time spent on site, and device information collected via analytics tools
We do not process payment information on this website. If payment is required for our services, it is handled through secure, PCI-compliant third-party payment processors.
How We Use Your Information
We use the personal information we collect to:
- Respond to your enquiries and provide information about our services
- Deliver the AI consulting, enablement, and delivery services you have engaged us for
- Send you relevant communications about our services, industry insights, and events (only with your consent)
- Improve our website, user experience, and service offerings
- Comply with our legal and regulatory obligations
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist our business operations (e.g., hosting, analytics, email services), all of whom are bound by confidentiality obligations
- Professional advisers including lawyers, accountants, and auditors where necessary
- Law enforcement or regulatory bodies when required by law or to protect our legal rights
Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and vulnerability testing
- Access controls limiting personal information to authorised personnel only
- Secure data storage with reputable cloud infrastructure providers
While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience:
- Essential cookies are required for basic site functionality such as navigation and form submissions
- Analytics cookies help us understand how visitors use our site so we can improve it
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate, incomplete, or out-of-date information
- Request deletion of your personal information where it is no longer needed
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:
Email: privacy@zenlabs.com.au
Write to: Zen Labs Corporation, Sydney NSW, Australia
